1 Control Room Operator - M25, London roles in Dartford

What you'll be doing

In this dynamic and impactful role, you will be at the heart of incident response and network operations, ensuring the safety, efficiency, and smooth running of one of the UK’s most critical road networks. Your expertise will help keep roads safe, traffic flowing, and key infrastructure operating at its best.

• Lead and direct primary and secondary response teams, deploying the right resources to efficiently resolve incidents in line with company policy.


• Accurately receive and communicate critical information to ensure swift and effective responses to incidents.


• Monitor CCTV, tunnel, and bridge safety systems, taking appropriate action when alarms are triggered.


• Maintain accurate records of network occupancy using bespoke databases.


• Ensure timely updates to key colleagues and stakeholders via escalation platforms during critical incidents.


• Work to agreed business performance and quality standards, ensuring compliance with Connect Plus policies and procedures.


• Build and maintain strong working relationships with key stakeholders, including National Highways, emergency services, Transport for London (TFL), and other contractors.


• Act as a key point of liaison with Highways England Regional Operations Centres, NTIC, and NILO, ensuring real-time coordination.


• Receive and distribute weather-related decisions in line with the Severe Weather Plan, keeping road users safe in all conditions.

Who we're looking for

We are seeking a calm, decisive, and proactive professional who thrives in a fast-paced, high-pressure environment. If you’re looking for a challenging yet rewarding role with long-term stability and career growth, this could be the opportunity for you!

Essential Skills & Experience:

• 
  Operational Control Room Experience – Ideally within emergency services or National Highways (desirable but not essential).


• Time-Critical Decision Making – Ability to deploy resources quickly and effectively.


• Performance-Driven Mindset – Comfortable working in a target-focused environment.


• Strong Communication Skills – Clear and confident verbal and written communication.


• Problem-Solving Abilities – Using data and information to assess options and outcomes.


• Multi-System Proficiency – Ability to operate and analyse multiple databases simultaneously.


• Calm Under Pressure – Ability to prioritise and manage multiple incidents in high-stress situations.

Desirable Experience:

• Understanding of Incident Management & Escalation – Familiarity with processes and terminology.


• Knowledge of Transport & Road Networks – Experience in highways, traffic management, or transport control.


• Awareness of Commercial Implications – Understanding how operational decisions impact the business.


• 24/7 Shift Work Experience – Comfortable working in a rotational shift environment.

Why work for us

Day in, day out, our teams deliver some of the UK’s most ambitious, exciting and meaningful projects; developing, building and maintaining the vital infrastructure that supports national economies and strengthens communities.

Why join us?

As if contributing to and supporting work that makes life better for millions wasn’t rewarding enough, we offer a full range of benefits too. You’ll have the freedom to shape the package that’s right for you and your life. Here are some of our key benefits:

- Smart working, giving you more flexibility such as staggered start and finish times, with up to 40% remote working, where roles allow.
- 25 days paid annual leave (pro rata)
- Family friendly policies which include 28 weeks full pay for maternity/adoption leave and four weeks full pay for paternity/partners leave
- Pension, share incentive plan, volunteering leave, recognition schemes and much more…

About us

Connect Plus Services (CPS) brings together the collective strength of our parent companies - Balfour Beatty, Atkins and Egis Road Operation UK. With around 600 people, based at eight locations across the M25 network, we work on behalf of Connect Plus and National Highways to manage the operation of the M25 24 hours a day, 365 days a year, from routine maintenance to managing the whole-life requirement of thousands of assets across the network.

Diversity and inclusion

At Balfour Beatty we believe that diversity and inclusion are essential components of any successful, happy workplace. Through our Value Everyone Diversity and Inclusion Strategy and Action Plan, we are growing our diverse workforce and developing our inclusive culture where everyone is able to thrive and reach their full potential, regardless of their identity or background. To find out how we are making this a reality, visit www.balfourbeatty.com/diversityandinclusion

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and the Association for Black and Minority Ethnic Engineers (AFBE). In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion. Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role. For more info, visit: https://disabilityconfident.campaign.gov.uk/

We are looking to continually improve our resourcing process and ensure that it is fair and inclusive for all. If you have any feedback on the process, please share this with us at: candidaterecruitmentqueries@balfourbeatty.com