Frequently asked questions

Q: When is the project due to complete?

A: Our works are now due to complete by early 2023.

Q: Will there be any road closures? 

A: We will implement a multi-phase traffic management plan, comprising of a series of bridge closures, lane closures, overnight and weekend works to carry out the remedial works which will inevitably and unfortunately cause some disruption to road users and local communities. Visit our project news page for more information. 

Q: What are your working hours?  

A: Our general site hours will be from 7am – 6pm Monday to Friday and we shall undertake selective activities at weekends. Traffic management and other specific works, unable to be carried out during the day, will also be programmed at night between 8pm – 5am.

Q: What works are being undertaken? 

A: Our works include bridge remedial works, the replacement of bearings on two bridges and various fencing/barrier improvements on the main A13/A130.

Q: How can I register a complaint?

A: We have a dedicated 24/7 helpline team who will be able to investigate any issues. You can call on: 0800 121 4444 or email