What you'll be doing

• Provide ongoing development of the Claims Team to ensure it is continually recognised as a centre of excellence within the industry, whilst leading the team to deliver best in class performance.


• Lead on all claims, maximising recovery and ensuring losses are recovered for all incidents causing asset damage.


• Ensure that only valid red claims are settled whilst managing the reputational impact.


• Management and leadership of the claims team to provide ongoing coaching and support and undertake all line management responsibility.


• Full budgetary responsibility for claims cost centre and ensuring achievement of financial target in-line with or exceeding business expectations.


• Ensure compliance with CPS and JV partner policies and procedures.


• Ensure exceptional customer service is continually provided (internal and external).


• Ongoing review of systems to ensure the best management for claims currently and for the future.


• Provide management reports on recovery performance and be able to lead on explaining as and when required.


• Provide a lead on all legal claims including the attendance of hearings when necessary.


• Review any other potential opportunities for highways claims to be managed and to manage information requests for claims handling confidentiality.


• Lead on the strategy for reducing loss from unidentified damage, reducing the impact suffered by Hit & Runs claims.


• Ensure that continual reviews are undertaken, and improvements identified.


• Agree/make recommendations for final settlements for each case.


• Ensure CPS KPIs are achieved


• Report, on a monthly basis, the performance in month and year to date of each of the case against the budget and rolling forecast.


• Preparation of monthly CVR reports and reporting to senior management


• Assist in the preparation of the annual budget


• Take part and contribute to the M25 Community events (CTSG and commercial forums).

Working Arrangements

We have offices in Dartford, Leatherhead and South Mimms and are flexible as to which office you are based at. We offer a hybrid working approach with the expectation that a minimum of 60% of your time will be spent working from an office. This role is expected to lead by example.

Who we're looking for

• Previous experience of successfully running and managing a claims recovery team.


• Previous relevant experience in working with solicitors, insurers and loss adjusters.


• Experience of claims management within the highway’s environment and insurance


• Excellent leadership and motivational skills


• Highly developed commercial instincts


• Strong customer focus


• Target driven and success motivated.


• Excellent communication, verbal and written skills


• Ability to build relationships with stakeholders.

Why work for us

CPS is a Joint Venture project with Balfour Beatty, AtkinsRéalis, and Egis. We operate and maintain the M25. The M25 is the busiest section of motorway in Europe and requires careful and efficient planning of work in order to deliver over £100m of annual investment in the highway infrastructure each year, in addition to planned and reactive maintenance activity.

If you have or are looking for a career in Highways, working on the M25 will give you experience and challenge that no other Highways project can offer.

About us

At Balfour Beatty we are committed to creating a diverse workforce and an inclusive culture where everyone can be themselves and reach their full potential, not only because this is the right thing to do, but because it makes us a better business.

To ensure we deliver on this commitment, we have a UK Diversity and Inclusion Action Plan which sets out the wide range of targeted, proactive, measurable steps we are taking to make this a reality. You can read our UK Diversity and Inclusion Action Plan in full at www.balfourbeatty.com/value_everyone

To help and support us with our desired commitment to create an inclusive culture we are members of WISE, enei, Business Disability Forum and Women into Construction. In 2020, we signed the Audeliss and Involve Open Letter to demonstrate our commitment to taking key long term and sustainable actions on Black Inclusion.

Balfour Beatty is also a Gold Award holder in the Ministry of Defence 'Employer Recognition Scheme' and actively encourage applications from Armed Forces personnel, veterans, and reservists.

As a Disability Confident Employer, we are committed to working with people who have disabilities and long-term health conditions to remove barriers for them in obtaining employment. We are also committed to offering applicants with a disability an interview if they meet the minimum requirements for the role.

Further information on Disability Confident can be found at: https://disabilityconfident.campaign.gov.uk/